Frequently asked questions (FAQ’s)

Can I get a discount?

Yes you can. On a future purchase! Starting in 2018 we reward customers with loyalty points with every purchase they make at any of our online shops. These points can be used to apply discounts on future purchases from us on any of our selling platforms. Your points are recorded in the ‘My Account‘ area of our website. To qualify create an account within four weeks of your purchase and your points will be updated within 24 hours. At our Bronze rate for every £20 you spend on items you receive one point worth £1 (Please note. Points are not awarded on postage fees).

Loyalty point rates are calculated on your annual spend with us starting from the date of your first purchase. For example customers spending up to £2000 a year with us qualify for the Bronze tier award which gives them points to the value of 5% of their orders.

Customers qualifying for higher tier awards receive their new loyalty point rates as soon as they spend that amount. For example a customer making purchases to the value of £4000 in a single year qualifies for points to the value of 5% on the first £2000 spent and points to the value of 7.5% on the remaining £2000 spent.

Multiple item purchases also automatically have postage discounts applied at checkout with customers only paying postage fees for the heaviest item they purchase. The rest are sent free. For example if you buy ten items you only pay postage for the heaviest item.

To register for and see your loyalty points you will need an account with us. Open a new account, or access your existing account by clicking here. To find out more see our trading policies here.

How quickly can I get this?

Items are usually dispatched within one working day. They typically arrive with customers 3-10 working days (2 weeks) after dispatch. We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. All items are sent fully tracked and insured against loss and breakage in transit. We can supply personal courier services for urgently required items in Western Europe with prices starting from £100. Please see our trading policies for more detailed information on shipping.

What size is this?

Please check listing descriptions for sizes or alternatively photos for rulers. If you require further measurements send us a message and we will get back to you promptly.

Do you ship to … ? How much is postage to … ?

We ship worldwide via tracked and insured postage services. Signed for services are also available at an extra premium. You can find out postage costs by using the Postage Calculator on product pages or alternatively postage costs will be displayed as you approach checkout. We give significant automatic postage discounts on multiple item orders at checkout with customers only paying postage for the heaviest item they buy. Postage and packing costs on our own website are subsidised by us and cheaper than postage charges on Etsy and Ebay. Postage prices on our other third party selling venues reflect the actual cost of sending items and do not include multiple item purchase postage discounts on heavier items.

Where are you based?

We are based in the United Kingdom and France. Most of our stock is dispatched from France. We can dispatch from the U.K. by arrangement.. Personal collection can be arranged in Normandy, France and East Kent, U.K. Ask for details.

Can you gift wrap this for me?

Yes of course! The option will be available at checkout for an extra charge. Your item will be wrapped and finished with a ribbon. Also included is a hand written gift card. Let us know the message you would like to include and we will send you a picture of the wrapped item and card before we send it off.

Do you have any more, or similar items than those listed?

The large majority of our stock appears on our website but we always have more listing to do! There is a chance that we may have different items and quantities than those that are listed here immediately available from stock. We also keep tabs on a lot of outlets in our local areas and also have quite a network of colleagues throughout Western Europe, so we may be able to help source your special requirements. If you would like us to keep an eye out for something or source an item just let us know what you are after and your budget and we will let you know promptly if we can help.

Can I reserve an item?

Sorry. We no longer offer lay-away or take reservation deposits due to the number of customers who failed to return to complete their purchase. Even after paying a deposit!

What if I change my mind? Or just don’t like my item?

We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for return transit costs but we will refund the initial postage costs if items are purchased through our own website. So in effect we will split the transit costs with you as a gesture of good will, even if you just change your mind! To qualify simply let us know you wish to return an item within two weeks of receipt.

Can I just borrow this item for a while?

Yes you can! We have previously been happy to loan items for film shoots, television shows, photo shoots, shop openings, weddings and corporate events. Terms are negotiable but we usually ask for full payment for the item and then refund 50% upon return of the item(s) to us within a year. Obviously items need to be returned in the condition they were sent out in. Customers will be responsible for initial and return transit costs and any damage incurred whilst in use or in return transit.