"Can I get a discount?"
Our prices are fixed unless you are a past customer, or considering a multiple item order. Items that have been in store for a while will have already been reduced in price every four months when listings have been renewed. We do reward loyal repeat customers with increasing discount rates over time and purchase history, generally starting at 5%. Multiple item purchases automatically have postage discounts applied at checkout. Please see our 'Additional policies' section for more detailed information on pricing and discounts.
"How quickly can I get this?"
Items are usually dispatched within one working day. They typically arrive with customers 5-10 working days (1-2 weeks) after dispatch via our standard tracked and recorded delivery service. An express tracked and signed for upgrade is available at checkout and this usually takes 3-7 working days. A premium one man one vehicle courier is also available within Western Europe at prices starting from £199 for delivery within 24 hours of your order. We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. Please see our shipping policies for more detailed information on shipping.
"What size is this?"
Please check listing descriptions for sizes or alternatively photos for rulers. If you require further measurements send us a message and we will get back to you promptly.
"Do you ship to...? How much is postage to...?"
We ship worldwide via tracked and insured postage services. All standard international postage prices are found in individual listings by clicking on the shipping tab. International standard postage usually takes 1-2 weeks from dispatch to arrive with customers. Express upgrades are available at checkout. We give automatic postage discounts on multiple item orders at checkout. We may be able to offer cheaper international postage prices for larger items if you are not in a rush. See more information on postage in our additional policies section.
"Where are you based?"
We are based in the United Kingdom and France. Most of our stock is dispatched from France. We can dispatch from the U.K. by arrangement, often at reduced rates for larger items if you are not in too much of a rush. Personal collection can be arranged in Normandy, France and East Kent, U.K. Ask for details.
"Can you gift wrap this for me?"
Yes of course for no extra charge! We can also include a card. Let us know the message you would like to include and we will send you a picture of the wrapped item and card before we send it off.
"Do you have any more of, or similiar items to those listed?"
Nearly all of our stock appears on our website (but we always have more listing to do!). There is a chance that we may have different items and quantities than those that are listed here immediately available from stock. We also keep tabs on a lot of outlets in our local areas and also have quite a network of colleagues throughout Western Europe, so we may be able to help source your special requirements. If you would like us to keep an eye out for something or source an item just let us know what you are after and your budget and we will let you know promptly if we can help.
"Can I reserve an item?"
If you would like to reserve an item we ask you to make a 20% non-refundable reservation deposit which will reserve the item for up to six months. This 20% deposit is non-refundable should you decide not to proceed with your order and covers the cost of storage, re-listing and clerical costs. We had to introduce this method of reservation as a result of the large majority of people reserving items but never coming back to purchase their reservations or contacting us! If you decide to reserve an item just drop us a note via the contact form and we will send you a link to make your deposit and another for when you are ready to settle up.
"What if I change my mind? Or just don't like my item?"
We operate a love it, or return it, no quibble, refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for all transit costs. To qualify simply supply tracking details of the returned item and we will issue a refund for the item upon receipt.
"Can I just borrow this item for a while?"
Yes you can! We have previously been happy to loan items for film shoots, television shows, photo shoots, shop openings, weddings and corporate events. Terms are negotiable but we usually ask for full payment for the item and then refund 50% upon return of the item(s) to us within a year. Obviously items need to be returned in the condition they were sent out in. Customers will be responsible for initial and return transit costs and any damage incurred whilst in use or in return transit.