Frequently Asked Questions
The large majority of our stock appears on our website but we always have more listing to do! There is a chance that we may have different items and quantities than those that are listed here immediately available from stock. We also keep tabs on a lot of outlets in our local areas and also have quite a network of colleagues throughout Western Europe, so we may be able to help source your special requirements. If you would like us to keep an eye out for something or source an item just let us know what you are after and your budget and we will let you know promptly if we can help.
Yes you can! We have previously been happy to loan items for film shoots, television shows, photo shoots, shop openings, weddings and corporate events. You may have seen items we have supplied at Disneyland Paris, in The Americans TV series, and many shows produced at Pinewood Studios in the U.K. Terms are negotiable but we usually ask for full payment for the item and then refund 50% upon return of the items to us within a year. Obviously items need to be returned in the condition they were sent out in. Customers will be responsible for initial and return transit costs and any damage incurred whilst in use or in return transit.
We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for return transit costs but we will refund the initial postage costs if items are purchased through our own website (this offer does not apply to items purchased through Etsy or Ebay). So in effect we will split the transit costs with you as a gesture of good will, even if you just change your mind! To qualify simply let us know you wish to return an item within two weeks of receipt.
Sorry. We no longer offer lay-away or take reservation deposits from new customers due to the high number of customers who failed to return to complete their purchase. Even after they paid a 20% deposit! Account holding customers who have made purchases in the past can reserve items for a 20% non-refundable deposit. Items can be reserved for three months.
We are based in the United Kingdom and France. Most of our stock is dispatched from France. We can dispatch from the U.K. by arrangement and sometimes at reduced prices if you are not in a rush to receive your items. Personal collection can be arranged in Normandy, France and East Kent, U.K. Ask for details.
Please check listing descriptions for sizes or alternatively photos for rulers. The weight of items is often shown in our listings but some older listings may not contain this information. If you require further measurements or weights just send us a message and we will get back to you promptly.
We have shipped thousands of items worldwide via tracked and insured postage services. Signed for services are also available at an extra premium. You can find out postage costs by using the Postage Calculator on product pages or alternatively postage costs will be displayed as you approach checkout. We give significant automatic postage discounts on multiple item orders at checkout with customers only paying postage for the heaviest item they buy.
Postage and packing costs on our own website are subsidised by us and cheaper than postage charges in our shops on Etsy and Ebay where we have to pay seller fees. Postage prices on our other third party selling venues reflect the actual cost of sending items and do not include multiple item purchase postage discounts on heavier items.
[image shows number of parcels delivered by us as of January 2016]
Items are usually dispatched within one working day. They typically arrive with customers 3-10 working days (up to 2 weeks) after dispatch. We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. All items are sent fully tracked and insured against loss and breakage in transit.
We can supply personal courier services for urgently required items in Western Europe with prices starting from £100. We can also often find cheaper budget shipping options for larger items if you are not in a rush to receive your package (4-8 week transit times). Please see our trading policies for more detailed information on shipping or get in touch if you have a question.
Multiple item purchases have postage discounts applied at checkout with customers only paying postage fees for the heaviest item they purchase. The rest are sent free. For example if you buy ten items you only pay postage for the heaviest single item.
Items also get discounted over time. Generally about 10% every four months. If you have a set price in mind that you would like to pay feel free to drop us a note and we will get back to you should it reach that price in the future.
To find out more see our trading policies here.
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