Payment online can be made by bank transfer, PayPal or Swipe. We accept cash or credit / bank cards in store.
PayPal express payment will automatically use your information stored with PayPal. PayPal handles all your credit card and banking information and protects it through their own online security systems. You can also pay through PayPal without creating an account with them.
Swipe payment will automatically use your information stored with Swipe. Swipe handles all your credit card and banking information and protects it through their own online security systems. You can pay through Swipe without creating an account with them.
Postage discounts are automatically applied to multiple item orders at checkout. With multiple item orders you will only pay postage on the single heaviest item.
Increasingly customers are failing to read or completely missing product descriptions and purchasing items based solely on a single photograph on mobile devices. This is occasionally leading to some disappointment when items arrive and are not quite as expected! To avoid unnecessary unhappiness and expensive returns please make sure you have read the product description and checked photographs which will outline any damage that the item may have, it’s size and the number of pieces you have purchased. Some grouped items in photographs are priced individually. If you require further information about an item don’t hesitate to get in touch.
Courier import and customs fees
We ship from France. Import taxes and/or VAT may apply to purchases from other countries outside of the European Union. Buyers are responsible for investigating and paying any import duties that may be due for importing vintage and antique items into their own countries.
We cannot refund postage charges for items returned due to non-payment of import fees as they cannot be reclaimed. We also have to pay a return postage cost for unclaimed items. We would hope all customers keep an eye on tracking which we supply once your package is on it’s way.
Parcel delays or loss
We nearly always ship within one working day but sometimes delays happen when an item is on it’s way that are out of our control. We cannot guarantee the services of our courier services or those in international destinations. Pile ups at customs is the most common cause of delay. It is not uncommon to see delays at borders of a week or so as items need to be checked or customs formalities completed.
An item is usually considered lost when tracking has not been updated for twenty working days and it is at that point we can start an investigation / claim. Loss is very rare, maybe 1 in 1000 parcels. An investigation will often reveal a parcels location but if the courier confirms an item is lost you will receive a full refund. Investigations are usually completed within twenty working days.
Please be sure that your receiving location is secure. It is the buyer’s responsibility to provide a secure location for receiving packages. Couriers and postal insurers do NOT cover theft once your package has been marked as delivered by tracking. If a “porch pirate” makes off with your package it won’t be covered by shipping insurance, you will need to file under your home insurance and file a police report.
If your receiving location isn’t secure, you may consider using a package receiving company or asking a family member to receive it. Signed for services are availablke at checkout to ensure parcels are not left without a signature. Note we can only ship to the shipping address that comes through with your order.
Damaged or unwanted items. Refunds and Exchanges
Due to the difficulties of shopping online and not actually being able to hold and feel items we are happy to provide refunds for unwanted items that do not fit in quite as expected. Buyers will though be responsible for transit costs. Please contact us within 30 days of receipt through our contact form here to make a return.
If your parcel looks severely damaged upon receipt, please check the contents before accepting it or refuse the package if there are signs of the contents being broken. A photo would be very useful too. That way return to us is free and we can issue you a refund quickly.
In the event an item arrives damaged or broken beyond the description in the original listing please photograph any damaged packing and the item itself and contact us through our contact form here. In this case we will ask you to return the item but we will cover all return costs and refund you your full initial payment including postage (sometimes return may not be necessary and photos will suffice for a refund to be issued depending on courier insurance requirements).
Making a claim for broken items only usually takes a few working days once we have all the photos we need. If the insurers decide an item needs to be returned a refund will be issued once the item comes back to us.
Website translation services are provided by Google Translate. We cannot guarantee their accuracy. We speak fluent English, French, German and a little Italian though so please feel free to get in touch in any of those languages with any queries.
Data protection policy
Our data protection policy is available in PDF form by clicking here: EVE data protection policy
If you have any further questions please do not hesitate to get in touch here.