Can you gift wrap this for me and include a card?

Yes we can! The card can feature a hand written message of your choosing in French, German or English. Items are wrapped in plain white tissue paper and finished with brown high quality woven cotton ribbons. An example of our gift wrapping is shown in the picture. We will send a picture of your wrapped […]

Can we just borrow this item for a while?

Yes you can! We have previously been happy to loan items for film shoots, television shows, photo shoots, shop openings, weddings and corporate events. You may have seen items we have supplied at Disneyland Paris, in The Americans TV series, and many shows produced at Pinewood Studios in the U.K. Terms are negotiable but we […]

What if I change my mind, or just don’t like my item?

We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for return transit costs but we […]

Can I reserve an item? Do you have layaway options?

Sorry. We no longer offer lay-away or take reservation deposits from new customers due to the high number of customers who failed to return to complete their purchase. Even after they paid a 20% deposit! Account holding customers who have made purchases in the past can reserve items for a 20% non-refundable deposit. Items can […]

Where are you based? Where do you ship from?

We are based in the United Kingdom and France. Most of our stock is dispatched from France. We can dispatch from the U.K. by arrangement and sometimes at reduced prices if you are not in a rush to receive your items. Personal collection can be arranged in Normandy, France and East Kent, U.K. Ask for […]

What size is this? How heavy is it?

Please check listing descriptions for sizes or alternatively photos for rulers. The weight of items is often shown in our listings but some older listings may not contain this information. If you require further measurements or weights just send us a message and we will get back to you promptly.

Do you ship to my country? How much does postage cost?

We have shipped thousands of items worldwide via tracked and insured postage services. Signed for services are also available at an extra premium. You can find out postage costs by using the Postage Calculator on product pages or alternatively postage costs will be displayed as you approach checkout. We give significant automatic postage discounts on […]

How quickly can I get this? How fast will it be dispatched?

Items are usually dispatched within one working day. They typically arrive with customers 3-10 working days (up to 2 weeks) after dispatch. We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. All items are sent fully tracked and insured against loss and breakage in transit. […]

What discounts do you offer?

Multiple item purchases have postage discounts applied at checkout with customers only paying postage fees for the heaviest item they purchase. The rest are sent free. For example if you buy ten items you only pay postage for the heaviest single item. Items also get discounted over time. Generally about 10% every four months. If […]