Trading policies and procedures

Payment

Payment can be made by cheque, bank transfer, PayPal or Swipe.

Cheque payments from outside of France will incur a £25 bank processing fee. To pay by cheque you will need to create an account and complete your details. International cheques will incur a delay while being cleared and processed of 7-21 days. There are no fees for French cheques (English cheques can also be processed fee free by arrangement).

Direct bank transfers are usually processed in 3 working days, often instantly. To pay by bank transfer you will need to create an account and complete your details. There are no fees for bank transfers from European, English, Australian and U.S. bank accounts.

PayPal express payment will automatically use your information stored with PayPal and you will not need to create an account with us. PayPal handles all your credit card and banking information and protects it through their own online security systems. You can pay through PayPal without creating an account with them.

Swipe payment will automatically use your information stored with Swipe. Swipe handles all your credit card and banking information and protects it through their own online security systems. You can pay through Swipe without creating an account with them.

Refunds and Exchanges

Due to the difficulties of shopping online and not actually being able to hold and feel items we are happy to provide refunds for unwanted items that do not fit in quite as expected. Buyers will be responsible for all transit costs. Please contact us within 10 days of receipt through our contact form here to make a return.

In the event an item arrives damaged or broken beyond the description in the original listing please photograph any damaged packing and the item itself and contact us through our contact form here. In this case we will ask you to return the item but we will cover all return costs and refund you your full initial payment including postage (sometimes return may not be necessary and photos will suffice for a refund to be issued depending on courier insurance requirements).

Loyalty point schemes

We reward customers with loyalty points with every purchase they make at any of our online shops. These points can be used to apply discounts on future purchases from us on any of our selling platforms. Your points are recorded in the ‘My Account‘ area of our website. To qualify create an account within four weeks of your purchase and your points will be updated within 24 hours. At our Bronze rate for every £20 you spend on items you receive one point worth £1 (Please note. Points are not awarded on postage fees).

Loyalty point rates are calculated on your annual spend with us starting from the 1st of January 2018. For example customers spending up to £2000 a year with us qualify for the Bronze tier award which gives them points to the value of 5% of their orders.

Customers qualifying for higher tier awards receive their new loyalty point rates as soon as they spend that amount. For example a customer making purchases to the value of £4000 in a single year qualifies for points to the value of 5% on the first £2000 spent and points to the value of 7.5% on the remaining £2000 spent.

To register for and see your loyalty points you will need an account. Open a new account, or access your existing account by clicking here.

Postage discounts

Postage discounts are automatically applied to multiple item orders at checkout. With multiple item orders you will only pay postage on the single heaviest item.

Translation services

Website translation services are provided by Google Translate. We cannot guarantee their accuracy. We speak fluent English, French, German and a little Italian though so please feel free to get in touch in any of those languages with any queries.

Privacy policy

Our privacy policy is available in PDF form by clicking here: EVE privacy policy

Data protection policy

Our data protection policy is available in PDF form by clicking here: EVE data protection policy

 

If you have any further questions please do not hesitate to get in touch.