Question 1

Product Safety & General Product Safety Regulations (GPSR)

Damon · Accepted Answer

We specialise in often unique vintage and antique items. While we strive to ensure the safety and quality of our products we source and offer for sale, please be aware that vintage and antique items may not meet current safety standards and regulations. They were generally created before such regulations existed.

We also supply damaged and broken items. Prop houses, movie studios and theme parks are some of our biggest customers. Please carefully read item descriptions to avoid any disappointment at your end. If one of our items is priced below typical market prices it will likely be overly damaged in some way.

All of our items are sold as spares / repairs / props and/or collectibles. They are generally intended for decorative purposes only. They may contain materials or components that may not be suitable for use by children or in certain environments. Customers are advised to handle these items with care and to keep them out of reach of children.

New stock listed after 13th December 2024 will contain extra specific safety information in the listing description in relation to the product offered for sale. This is to comply with European GPSR regulations. Items listed before this date will not contain this extra information but please feel free to contact us with any safety or usage queries.

Everything we sell is on 30 day approval. If it doesn't work for you as expected just return it for a full refund. We appreciate shopping online is sometimes difficult. We do a lot of it! We are often surprised by what we receive. You can usually avoid any disappointment by fully reading product descriptions and checking all listing photos where we strive to detail any defects our vintage and antique items may have. Any less than great feedback we receive is nearly always as a result of customers not reading product descriptions or looking at all photos.

European Vintage Emporium is not responsible for any injury or damage resulting from the use or misuse of our products. By purchasing from European Vintage Emporium, you acknowledge and agree to these terms and conditions.

If you have any safety queries or issues with our vintage/antique items you should message us on Etsy or contact our “GPSR representative” at mail@euviem.com or write to;

European Vintage Emporium
GPSR (Stephen Miles)
4 Route de la See, Cherence Le Roussel,
50520 JUVIGNY LES VALLEES, France

You can read more on how we are fulfilling our GPSR obligations on new listings created after 13th December 2024 by clicking here

Question 2

Do you have any more, or similar items than those listed?

EVE · Accepted Answer

The large majority of our stock appears on our website but we always have more listing to do! There is a chance that we may have different items and quantities than those that are listed here immediately available from stock.

We also keep tabs on a lot of outlets in our local areas and also have quite a network of colleagues throughout Western Europe, so we may be able to help source your special requirements. If you would like us to keep an eye out for something or source an item just let us know what you are after and your budget and we will let you know promptly if we can help.

Question 3

What if I change my mind, or just don’t like my item?

EVE · Accepted Answer

We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for return transit costs. To qualify simply let us know you wish to return an item within thirty days of receipt.

Returns are expensive for us and for you! They are rarely requested but when they are it is nearly always as a result of customers not checking item descriptions, sizes or all photos in a listing. Please carefully check item descriptions and photos before purchasing any items from us to avoid any disappointment.

Question 4

Can I reserve an item? Do you have layaway options?

EVE · Accepted Answer

We can only create lay-away accounts or take 20% reservation deposits from customers on our website. Etsy and Ebay do not have the facilty to do this easily.

We are surprised by the high number of customers who fail to return to complete their purchase even after they have paid a 20% deposit. Please make sure you really want the item before enquiring about making a deposit. Items can be reserved for three months after a 20% non-fundable deposit has been made.

Get in touch if you would like to make a 20% NON-REFUNDABLE reservation payment.

Question 5

Where are you based? Where do you ship from?

EVE · Accepted Answer

We are based in Lower Normandy in France. All of our stock is dispatched from here. Personal collection can be arranged from our buying office or shop in Lower Normandy with 24 hours notice. Ask for details.

Question 6

What size is this? How heavy is it?

EVE · Accepted Answer

Please check listing descriptions for sizes. Most listings have a mug in one of the pictures to give you a relative idea of size. The weight of items is often shown in our listings but some older listings may not contain this information. If you require further measurements or weights just send us a message and we will get back to you promptly.

Question 7

Do you ship to my country? How much does postage cost?

EVE · Accepted Answer

We ship everywhere! We have shipped tens of thousands of items worldwide over the decades and have plenty of shipping experience. Postage costs will be displayed as you approach checkout. We give significant automatic postage discounts on multiple item orders at checkout with customers only paying postage for the heaviest item they buy.

Postage and packing costs on our own website are often subsidised by us and cheaper than postage charges in our shops on Etsy and Ebay where we have to pay seller fees. Postage prices on our other third party selling venues reflect the actual cost of sending items and do not include multiple item purchase postage discounts on heavier items. It's always cheaper to shop and ship with us here!

Postage discounts are automatically applied to multiple item orders. You only pay a postage charge for the heaviest single item you buy. For example; if you buy ten items, you will only pay a single postage charge for the heaviest single item. See postage costs for your selected items by  proceeding through the checkout process.

Standard postage services usually take 5-15 working days to reach international destinations. Express services usually take 5-10 working days.

Question 8

How quickly can I get this? How fast will it be dispatched?

EVE · Accepted Answer

Items are usually dispatched within one working day. They typically arrive with customers 3-15 working days (up to 3 weeks) after dispatch depending on your location and the delivery service selected at checkout.

We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. We cannot avoid customs delays for example. All items are sent fully tracked and insured against loss and breakage in transit.

We use the French Post Office (La Poste) who work in conjunction with Postal services in your country to deliver parcels. For example USPS in the USA and Parcelforce in the UK. We can work with other couriers like UPS and DHL but these tend to be at least twice the shipping price.

We can supply personal courier services for urgently required items or large bulk orders in Western Europe. Contact us for details.

Please see our trading policies for more detailed information on shipping or get in touch if you have a question.

Question 9

What discounts do you offer?

EVE · Accepted Answer

Multiple item purchases have postage discounts applied at checkout with customers only paying postage fees for the heaviest item they purchase. The rest are sent free. For example if you buy ten items you only pay postage for the heaviest single item.

Find out more about our best prices here.

Milking Stool Plinth Vintage French Traditional Worn DAMAGED Table Stand Bobbin Leg Plinth Plant Tabouret c1950-60’s