Current summary: Due to sensible French Post Office restrictions we are only able to dispatch orders on Wednesdays, Thursdays and Fridays. Our couriers suggest that delays are likely with delivery services within Europe and globally. Phone numbers are required with all orders so couriers can contact you in the event of delays or local enforcements. If phone numbers are not supplied your order may face long delays.
Update 7th April 2020
Our normal couriers La Poste (the French national post office) are still accepting mail but it is not currently moving much within the French postal system. This suggests that there may be some delays with orders made in the last week or so. The majority of orders made before that time seem to be moving as normal through the system.
Where possible we are using other couriers for international orders but sometimes this is just not financially viable. Please assume that our normal delivery window of 5-10 working days is unlikely to apply throughout April. Please contact us prior to ordering if things are urgent and we will see what we can do.
Update 30th March 2020
The French Post Office, La Poste, is only accepting and processing parcels on Wednesday, Thursday and Friday of each week until further notice. This is to restrict unnecessary human interactions. This means that if you place an order on Friday, Saturday, Sunday or Monday it will not be on it’s way until Wednesday.
Update 25th March 2020
Parcels still seem to be arriving in normal delivery windows. 3-7 days within Europe and 5-10 days globally.
Update 23rd March 2020
Our courier is suggesting that there may be delays at borders both within Europe and globally. They cannot any longer guarantee shipping times.
Update 19th March 2020
Our courier has now asked for customer phone numbers so that they can contact you in the event of any postal delays, local enforcement rules or for personal contact issues. Please message us after purchase with a contact phone number.
Update 18th March 2020
The Post Office is taking parcels back to the depot for us daily so we have no dispatch delays currently in place. Items continue to be on the way within 24 hours of order.
Update 17th March 2020
All our digital shops remain open for business. We are dispatching items globally.
Customers should also allow for delays with postal systems across the world. Currently we cannot even begin to estimate global delivery times. More local services within Europe that do not involve flights will likely face less disruption.
Update 15th March 2020
All our digital shops are open for business. We are dispatching items globally on a daily basis.
We have plenty of stock to list so will not be sourcing any more for the foreseeable future.
We will be keeping ourselves well isolated and washed over the next few weeks, one of the advantages of having everything around us at home! As well as fulfilling orders we will be polishing up the new website and tidying up the somewhat chaotic stock rooms.
We will update this page with any developments as they happen.
We wish you all the best in these worrying times.
Eve & Stephen